Refund policy

PLEASE NOTE: ORDERS ONCE PLACED  ARE FINAL AND CANNOT BE CANCELLED.

We try to make sure that the photos of our items accurately reflect the actual color of the item in person. However, the actual colors may vary from the images shown for the following reasons:

• Like any hand painted product, shades may vary from one production run to the next. 
• The color of the product will appear different in various lighting conditions (e.g. sunlight vs. fluorescent light).
• Your individual monitor or phone settings can cause the appearance of the color on the screen to differ from the actual photograph. 

If your package was marked as delivered and you have not received the package, contact us within 24 hours of the order being marked as delivered.

Delivery companies are not able to provide delivery proof after the 24 hour window of time, which restricts any help that we can offer from our end.

We do not offer refunds/returns for any purchase made on the website. We exchange the product for any other product from the website for the same value only if it is a genuine error from our end or if it is a defective product which needs to be informed within 24 hours from delivery. For such situations, a parcel opening video is compulsory.

IMPORTANT: PLEASE SHOOT UNBOXING VIDEOS OF YOUR PARCELS.
ANY CLAIM FOR A MISSING PRODUCT WILL NOT BE CONSIDERED UNLESS YOU HAVE A COMPLETE UNBOXING VIDEO FROM REMOVING THE PLASTIC PACKAGING. THE VIDEO SHOULD BE UNEDITED AND THERE SHOULD BE NO CUTS.

Any products purchased during a sale/offer will not be exchanged/returned under any circumstances.

Contact us :  mgenterprises.contact@gmail.com